If you receive a product that is damaged or defective during shipping or that is not the product you have ordered! On that case please return or contact it to BacchaKaccha and we'll arrange for a replacement. Our policy lasts for 3 days; requests will not be accepted if 3 days have gone.
But some conditions apply. Those are:
- The parcel must be checked in front of the delivery person (Inside Dhaka) and return back to him.
- To be eligible for a return, your item must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with; however, there can be the exception (if the product is damaged, have to notify in front of delivery person).
- Fashion products can be tried on to see if they fit and will still be considered unworn.
- If the product is damaged, it must be informed immediately after receiving and returned within 2 days from the day the product has been received (Applicable for Outside Dhaka).
- If the item came with a free promotional item, the free item must also be returned.
- Original Invoice must be returned along with the parcel/product.
- Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
- Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- If your return claim is validated, we will reimburse your courier charge.
Perishable goods such as food and non-prescribed medicine or supplements cannot be returned.
Sale Items (If Applicable):
Sale items cannot be exchanged, returned or refunded.
After receiving your returned product, the product will be forwarded to the Product Inspection Department. It will take 5-7 business days to verify the issue. After verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded (within 5-7 days). If the claim is not valid then BacchaKaccha will not be liable to exchange or refund.
BacchaKaccha reserve the right to modify this Return or Refund or Related policy at any time, so please review it frequently.